Residents of Relela village not satisfied with the poor services of Home Affairs. A mobile home affairs office was installed in Relela village just outside Tzaneen, in order to minimize large numbers of people who use the main offices in Tzaneen CBD, in relation to adhere to the COVID-19 regulations.

People of Relela start queing outside the Home Affairs mobile offices before sunrise, even though service may not be rendered to them. Due to local government elections and National Senior Certification (NSC) examinations taking place, the need to have an ID is in high demand.

On Wednesday 27 October 2021 there was a long queue consisting of the elderly and young people who were exhausted from standing, and amongst these people the office failed to process even 10 ID applicants from the time being of 8:00 am to 14:00 pm, people are being told that the computer system has crashed or went offline. The current stage 4 loadshedding is also a contributing factor in these practices.

Today a source has revealed that he took his son to the mobile offices this morning and he was told that they are experiencing network problems as they are using MTN to connect to the system and later on experienced loadshedding from 11:00 am to 13:00 pm and when electricity came back, they only managed to assisst 7 people until he left around 15:30 pm.

The source also revealead that this practices are unacceptable and managers should intervene. Residents of Relela Village who use this mobile home affairs for service are calling on the government to also interevene and bring solutions to problems preventing residents of their right to get identity documents and other public services.